Effective date: November 13, 2025
Relayfy Digital Services Inc. (“Relayfy”) provides an online ordering platform (“Platform”) used by restaurants, cafés, and bakeries (“Merchants”) in Canada to accept online orders for pickup and delivery. This Privacy Policy (summary) explains how Relayfy handles personal information when you use a Relayfy‑powered checkout.
Merchant Ownership: Merchants are independent controllers of the customer data received through their store (e.g., order details, contact info) and are responsible for their own marketing, retention, and compliance obligations.
We use cookies and similar technologies for session security, checkout functionality, and traffic analytics. By using the Platform, you consent to this use. You can manage cookies in your browser settings or (where available) via a preferences link.
We may disclose information if required by law or to protect the Platform, users, or the public.
Questions? Email info@relayfy.com. Governing law: Province of British Columbia and the federal laws of Canada.
When you place an order, you purchase directly from the Merchant. Relayfy is not a restaurant, food provider, courier, or the agent of any Merchant or courier. Relayfy provides the Platform that facilitates online ordering and payment processing on behalf of the Merchant.
By using a Relayfy‑powered checkout, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Platform.
Prices are shown in the Merchant’s local currency. Merchants control menu items, taxes, discounts, and availability. Relayfy does not guarantee item availability.
Payments are processed through PCI‑compliant third‑party gateways. Settlement funds are directed to the Merchant’s designated account unless otherwise specified in a commercial agreement between the Merchant and Relayfy.
Relayfy may charge Merchants service, subscription, or transaction fees under applicable plans or agreements. Any such fees or commissions will be disclosed prior to activation or use of paid features.
After checkout, you should receive an on‑screen confirmation and/or a message (email/SMS where provided). If you do not receive confirmation, contact the Merchant to confirm receipt. Relayfy is not responsible for losses due to connectivity issues or incorrect information entered by you.
Orders may include Merchant‑set delivery, service, or packaging fees and applicable taxes. Platform processing fees, if any, will be displayed at checkout.
Orders are subject to authorization and verification (e.g., cardholder name, postal code, CVV, 3‑D Secure). For fraud prevention, Merchants or couriers may request the payment card and matching government ID upon pickup or delivery.
Merchants determine whether they offer pickup and/or delivery. Relayfy does not deliver. Merchants may use third‑party delivery providers (for example, DoorDash Drive or similar services) to complete deliveries. Merchants and delivery providers are solely responsible for timing, handling, and delivery conditions. Risk of loss transfers upon pickup or delivery according to applicable law.
Direct all ingredient, allergen, and nutritional questions to the Merchant. Verify suitability before consuming if you have allergies or dietary restrictions.
Relayfy may provide Merchants with dashboards and reports derived from orders processed through the Platform. Analytics are provided “as is” and are not a substitute for accounting records.
The Platform (software, UI, and content excluding Merchant materials) is owned by Relayfy or its licensors and protected by intellectual property laws. We grant you a limited, non‑exclusive, non‑transferable license to use the Platform for personal, lawful ordering.
The Platform may link to or integrate with payment gateways (e.g., Stripe, Square, Clover), POS systems, and delivery providers (e.g., DoorDash Drive or similar). Their terms and privacy policies apply. Relayfy is not responsible for third‑party services.
The Platform is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, Relayfy disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, availability, accuracy, and security.
To the maximum extent permitted by law, Relayfy is not liable for any direct or indirect loss, cost, or damage arising from or related to Merchant or courier acts/omissions, delivery delays, item unavailability, pricing/tax errors, user input errors, or service interruptions. In all cases, Relayfy’s total aggregate liability related to the Platform shall not exceed the lesser of CAD $100 or the total fees paid to Relayfy for the affected transaction(s) in the prior 12 months.
You agree to defend and indemnify Relayfy and its personnel from third‑party claims and costs arising from your unlawful use of the Platform or breach of these Terms, except to the extent caused by Relayfy’s willful misconduct.
Order issues and refunds must be directed to the Merchant and are subject to the Merchant’s policies. Chargebacks may restrict your ability to place orders.
These Terms and the Privacy Policy are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Courts in Vancouver, BC have exclusive jurisdiction, except either party may seek injunctive relief in any competent court.
We may update this page from time to time. Updates are effective when posted with a new effective date.
Relayfy Digital Services — #210 – 233 West 1st Street, North Vancouver, BC V7M 1B3 — Email: info@relayfy.com
Legal Notice: This document provides general information and does not constitute legal advice. Merchants should consult independent counsel to ensure their own policies comply with applicable laws (e.g., consumer protection, privacy, food safety).